Become a Ffin Eyewear Stockist
Add an award winning brand to your collection
Designed in Wales and hand made in Italy
» We supply to boutique opticians globally.
» We use the highest quality Italian materials and are hand made in a traditional eyewear cluster in northern Italy.
Certified
» Frames are naturally certified to CE & UKCA standard.
» FDA registered for the assurance of our US clients.
Contact Us Now
» We don’t have agents; early adopters benefit from a direct relationship with the Ffin team.
» Depending on location we are happy to arrange a visit or a video call supported with a sample case
Stockist Questions and Answers
General
Which countries do you supply to?
We are happy to ship to any country it is possible to ship to. In some regions sunglasses and spectacle frames are classified as a medical device. Our products are CE, UKCA and FDA compliant, so we have the processes in place to ship to these locations easily.
For other countries we assess the customs and device rules for each country on a case by case basis. Most are straight forward, for example, we know we can ship to South Africa, Japan and Canada.
What languages do you speak?
Typically we use English in our international business dealings. However, we use A.I. to support translation in person and can use A.I. in the chat function of a video call or over email.
You can send us a full list of questions in your own language and we will be able to translate and respond.
It isn’t perfect but it has worked so far.
Where is your stock located?
Our eyewear is handmade in Italy, so the majority of our stock is located in our EU distribution hub.
Are cases and accessories included?
Yes. Most of our frames require a specially sized case and we have worked hard to create sustainable accessories and packaging. All of the products are currently supplied individually pre-packaged. So it is not possible to order just the frames.
What if there is a problem with the product?
Every piece is hand finished in Italy by a family run team who pride themselves on quality. They won’t ship any substandard workmanship and you will see that the level of design detail is among the highest in the world.
In the event of a problem the first stage is for you to send us photo’s with a description of the problem. We will review the case with the technicians. If there is a manufacturing quality issue with the frame, then we will replace or refund the item at this stage. If we cannot agree, then we will arrange for the frame to be shipped to us or a 3rd party for physical inspection.
Do you offer exclusivity?
For those that wish to assure local exclusivity, we treat it as a mathematical business proposition and are happy to have a discussion.
However, we are a new niche brand, that caters to specific type of customer, so it is unlikely that you will find us in every local store. To our delight, most clients want us to succeed and will recommend us to their friends in the industry.
Europe Specific
Do you have agents in our area?
We are a small company and don’t yet have agents, everything is direct with us.
We regularly make trips to the EU and so it could be that we are able to arrange to come and see you in person.
We offer the option of a video call and can send a sample tray for you to reassure yourself of the quality.
A lot of new clients just order direct after a few emails and are always pleasantly surprised by the quality on arrival. We may also be able to reach out to an existing stockist for an endorsement.
We use A.I. to support translation, so communication is clear.
What is the lead time on my order?
Shipping to our EU customers is quick and easy. Shipping times are 2 to 5 days depending on location, with some exceptions for island locations that take a little longer.
What are your payment terms?
Our payment terms are payment in advance of shipping for the first year of doing business. Thereafter we can discuss terms.
What payment methods are available?
Normally a bank transfer in EUR. Credit or Debit card payments can be arranged on request but will attract a 3% payment method fee.
UK Specific
Do you have agents in our area?
We are a small company and don’t yet have agents, everything is direct with us.
As we are UK based, we are generally able to arrange to come and see you in person.
A lot of new clients just order direct after a few emails and are always pleasantly surprised by the quality on arrival. We may also be able to reach out to an existing stockist for an endorsement.
We offer the option of a video call and can send a sample tray for you to reassure yourself of the quality.
What is the lead time on my order?
As we make in Italy our main hub is based in the EU. We hold a small stock in the UK so you don’t have any Brexit paperwork & import VAT to deal with. If we don’t have the stock then we will add the stock to our next import order. If you need it quick, we can ship to you direct from the EU but there will be some import paperwork.
What are your payment terms?
Our payment terms are payment in advance of shipping for the first year of doing business. Thereafter we can discuss terms.
What payment methods are available?
Normally a bank transfer in GBP. Credit or Debit card payments can be arranged on request but will attract a 3% payment method fee.
United States Specific
Do you have agents in our area?
We are a small company and don’t yet have agents, everything is direct with us.
We do occasional shows in the US and then our Director Niall will stay on and travel round to visit potential clients. So please get in touch and we will let you know our show schedule or arrange to come and see you on the next trip to the US.
We also offer the option of a video call.
A lot of new clients just order direct after a few emails and are always pleasantly surprised by the quality on arrival. We may also be able to reach out to an existing stockist for an endorsement.
What is the lead time on my order?
As we make in Italy our main hub is based in the EU and we currently ship direct to you from there. It is usually between 4 and 7 business days.
When we reach scale in the US we will introduce a US hub.
How are you managing the tariff changes?
Previously we bundled a lot of the service elements into our pricing but as service elements don’t attract duty, we have stripped out as many services as possible to minimise the tariff charge. This does create an “unfriendly” invoice but keeps the costs down. Most of our existing clients have been initially horrified and then pleasantly surprised when we have stepped through it.
What are the shipping terms?
You can chose between Delivered At Place (DAP) or Delivered Duty Paid (DDP).
DAP is where you pay the customs fees and tariffs. The shipping company send you an email with the payment link to process the fees. This is the most economic option.
DDP is where we will calculate the customs fees and tariffs and pay them on your behalf. The shipping company charge additional admin charges for this service which we pass on (usually an additional base fee of $21.50).
What are your payment terms?
Our payment terms are payment in advance of shipping for the first year of doing business. Thereafter we can discuss terms.
What payment methods are available?
The preferred method of payment is an ACH transfer to a our US based bank account for which there is no charge. We pass on the $7 fee for receiving a wire transfer. For credit and debit card payments we pass on the 3% fee.
Rest of World
How do we get in contact?
We offer the option of a video call or we may be able to meet you at a show.
A lot of new clients just order direct after a few emails and are always pleasantly surprised by the quality on arrival. We may also be able to reach out to an existing stockist for an endorsement.
Do you know if you can ship to my country?
Many countries have simple rules or a free trade agreement with the EU (for example Canada) and so it is relatively straightforward.
Some countries have complex rules and we may request that you handle the import process.
What is the lead time on my order?
As we make in Italy our main hub is based in the EU and we currently ship direct to you from there. It is usually between 5 and 10 business days.
What are the shipping terms?
Delivered At Place (DAP) or you have the option to arrange shipping yourself. It depends on how complex the shipping terms are for your country.
DAP is where you pay the customs fees and tariffs. The shipping company send you an email with the payment link to process the fees. This is the most economic option.
What are your payment terms?
Our payment terms are payment in advance of shipping.
What payment methods are available?
For most countries we will require a GBP, EUR or USD bank transfer, for which you are responsible for the bank fees. Credit or Debit card payments can be arranged on request but will attract a 3% processing fee.
Do enquire with us, we do have the ability to take direct bank transfers in a number of countries and this might reduce the fees for you. We will calculate the exchange rate and usually a 0.4% exchange fee.