Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Ffin Eyewear’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The terms ‘Ffin Eyewear’, ‘us’ and ‘we’ refer to the owner of the website, Ffin Eyewear Ltd, whose registered office is 4 Woodville Rd, Mumbles, Wales SA3 4AD. Our company registration number is 14427855, registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Personal purchases are subject to the delivery and returns terms on our Customer Care page. Trade accounts are subject to separate trade terms, which your account manager will provide.
This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from ffineyewear.com. It is designed to meet the standards of the UK GDPR and EU GDPR data privacy regulations and, where applicable, the California Consumer Privacy Act (CCPA), and we hope it will also meet or exceed the data privacy requirements of other jurisdictions.
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device.
As you browse the site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
When you make a purchase, attempt to make a purchase or send us an enquiry, we collect any information or data required to manage your order or enquiry. We call this Order Information. For business orders, this includes any required business information or data.
When we refer to Personal Information in this privacy policy, we mean Device Information and Order Information.
We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment, arranging delivery, and providing you with invoices and/or order confirmations).
We also use this information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise your experience on our site.
We share your Personal Information with trusted third parties that help us run our business – for example, to process payments, fulfil and deliver orders, and operate our business systems and website. Each receives only the information it needs to provide its service.
We also use Google Analytics to help us understand how our customers use ffineyewear.com. You can read more about how Google uses your personal information here.
Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use advertising services from companies such as Meta (Facebook and Instagram), Google and TikTok. You can opt out of targeted advertising through your accounts with these services – for example, through your Facebook or Google ad settings.
If you are a UK or European resident, you have the right to access the personal information we hold about you and to ask for it to be corrected, updated or deleted, unless that request conflicts with other applicable law. If you would like to exercise this right, please contact us.
We process your information in order to fulfil contracts we may have with you (for example, if you place an order through the site), or otherwise to pursue our legitimate business interests listed above.
If you are unhappy with how we have handled your information, you have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or your local data protection authority.
We hold and process your information in the UK and the European Union.
When we deliver an order outside the UK and EU, we share the information needed for delivery and customs clearance – such as your name, delivery address, contact details and a description and the value of the goods – with the courier and with the customs authorities of the destination country. This transfer is necessary to fulfil your order.
Some of the third-party services described in this policy, such as analytics and advertising providers, may process information outside the UK and EU. Where they do, they are required to protect it with appropriate safeguards.
When you place an order through the site, we will keep your Order Information for our records or as required by applicable law, unless and until you ask us to delete it and deletion is allowed by law.
We will also hold any information you have given us consent to hold, such as contact details for newsletters and marketing.
The site is not intended for individuals under the age of 18.
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions or would like more information, please contact us.
Get news about new collections, events and stockists.
